At Oyingbo Market Ltd., we aim for 100% customer satisfaction. If you are not satisfied with your order, kindly review our return and refund guidelines below.
Return Eligibility
- Items must be reported within 24 hours of delivery for return eligibility.
- Only damaged, expired, or incorrect items are eligible for return.
- Perishable goods like fresh vegetables, fruits, and meat cannot be returned but may qualify for a refund if reported immediately with clear evidence.
How to Request a Return
- Contact our customer support via phone or email within 24 hours of receiving the item.
- Provide order details and clear pictures of the item.
- Our team will review your request and guide you on the next steps.
Refund Process
- Approved refunds will be processed within 3 - 7 business days via the original payment method.
- Refunds for cash-on-delivery orders will be processed through bank transfers.
- Delivery fees are non-refundable unless the return is due to an error from our side.
