If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.
General Questions
To place an order:
- Browse our categories and select your desired products.
- Add items to your cart and proceed to checkout.
- Enter your delivery details and choose a payment method.
- Confirm your order, and you will receive a confirmation email/SMS.
We accept the following payment methods:
✔️ Debit/Credit Cards (Visa, Mastercard, Verve)
✔️ Bank Transfers
✔️ USSD Payments
Delivery time depends on your location:
- Lagos & Abuja: 24 - 48 hours
- Other Major Cities: 2 - 4 business days
- Remote Areas: 3 - 5 business days
You can track your order status in your account or contact our support team for updates.
Yes! We deliver to all states in Nigeria, including remote areas. However, delivery fees and timeframes may vary.
Once your order is confirmed, you will receive a tracking link via SMS or email. You can also log in to your account and check the “My Orders” section for real-time updates.
If you receive a damaged, expired, or incorrect item, please report it within 24 hours of delivery by:
✔️ Contacting our customer support via phone or WhatsApp
✔️ Sending clear pictures of the affected item(s)
✔️ Choosing a refund or replacement
We will resolve the issue promptly.
No, we do not accept returns for change of mind due to the perishable nature of our food products. However, returns are accepted if the product is damaged, expired, or incorrect.
Yes! We offer bulk purchases and wholesale pricing for restaurants, caterers, and resellers. Contact our sales team for special discounts.
Delivery fees depend on your location and order size. The exact fee will be calculated at checkout before payment.
Yes! We use SSL encryption and secure payment gateways to protect your personal and financial data. We do not share or sell customer information to third parties.
Orders can only be canceled before dispatch. Once the order is out for delivery, cancellation is no longer possible.
You can reach us through:
📞 Phone/WhatsApp: +234 8140900059
📧 Email: hello@oyingbomarket.com
🕒 Support Hours: Monday - Saturday (8 AM - 8 PM)
